Description
Customer Payments Administrator - Glasgow - Contract.
A global mobile telecoms company is searching for a Customer Payments Administrator to join their team in Glasgow on a contract basis.
The Customer Payments Administrator will be responsible for allocating customer payments, processing refunds and answering payment escalation queries. You will be responsible for validating customer refund requests, allocating customer payments and responding to all payment queries received from other Business areas. You will be required to accurately manage high volumes within agreed SLA's. You will also be responsible for identifying opportunities for process improvements and highlighting issues that may impact Customer Experience or create a Compliance Risk.
- Undertake all Payment processing tasks delivering against all team KPIS and SLAs
- Deliver excellent Customer Experience by owning resolution of queries/disputes and proactively sharing best practice with colleagues
- Identify improvements to Payment Team processes and support delivery of process improvements
- Ensure that all work instructions, processes and procedures are updated as required and changes communicated to Team Members
- Liaise with external vendors including Banks as required
Must Have:
- Excellent levels of accuracy and attention to detail
- Administrative experience gained in a high volume Finance environment
- Advanced PC Skills
- Good communication skills
- Good understanding of Customer impacts
Nice to have:
- Payments experience
- Experience working cross functionally within the wider business
Project People is acting as an Employment Business in relation to this vacancy.