Description
Service Now Developer
Deutsche Bank
As a leading global bank with roots in Germany, we're driving change and innovation in the industry - championing integrity, sustainable performance and innovation with our clients, and redefining our culture and relationships with each other. With operations in over 70 countries, we encourage our people to think for themselves and reward integrity. Our large but focused footprint gives us a strong position in Europe plus a significant presence in the Americas and Asia Pacific. We offer clients commercial and investment banking, retail banking and transaction banking as well as ground-breaking asset and wealth management products and services. So if you're talented, collaborative and curious about building an exciting career in finance, you're exactly the type of person who might succeed in our organisation.
Overview:
Our technology teams are responsible for the Bank's entire information technology ("IT") infrastructure, and the development, implementation, and protection of the software required to support all of the Bank's businesses. We move over EUR 1.6 trillion across the Bank's platforms, support thousands of trading desks, and enable millions of banking transactions, share trades and emails every day.
With award-winning mobile banking apps and trading systems, our technology platforms help Deutsche Bank deliver high quality products to clients. Naturally, we make sure that the phones work, emails are delivered and PCs run - but we also develop collaboration platforms and workspaces that help our people share their knowledge, expertise and passion for our business.
Developments in technology are changing the way we communicate, work and think. Join us here, and you'll constantly be looking ahead. We'll look to you to capitalize on new technological trends that can reshape our business and deliver value for our clients, whilst still meeting the demands of customers, regulators and the markets.
In your role as a Service Now Developer you'll be joining Information Technology Service Management (ITSM) which is a part of the Global Technology Engineering division of Deutsche Bank. The team is responsible for the architecture, design and development of tools used for Event, Capacity, Configuration Management and Workflow as well as Reporting and Visualisation.
The team is also responsible for the Service Now platform which is used by over 50,000 users globally for Incident, Problem and Knowledge management. Current projects include the migration of the global change management process and service request management onto this platform.
Key Responsibilities:
- Architecting, engineering, configuring and supporting Service Now to automate internal Information Technology Infrastructure Library (ITIL) processes
- Automating and simplifying ITIL processes
- Participating in requirement review meetings
- Performing impact analysis of changes to components
- Performing estimations for functional stories as well as service requests
- Participating in testing efforts (Unit, System, Performance)
- Performing Level 3 support activities (troubleshooting, root cause analysis, investigation and resolution of incidents and support requests)
- Writing technical documentation, including design documentation, training materials and white papers
- Liaising with other Architects, Developers and Infrastructure Managers to ensure the platform meets all functional and non functional requirements
- Ensuring quality IT delivery through the application of standards and technology design principles
- Identifying and assessing risks, determining impact to platform and mitigation plans
Skills & Qualifications:
- Good experience of Service Now development
- Experience of Service Now System Administration
- Understanding of ITIL
- Experience with Oracle and SQL
- Excellent communications skills, experience of working with users in joint analysis and design sessions, written communication skills, both technical and non-technical and the ability to communicate technical concepts to end-users
- Ability to quickly build relationships across multiple teams
- High analytical capabilities
- Ability to grasp new contexts
- Used to working to tight deadlines and identifying problems at an early stage
- Flexibility and willingness to work autonomously
- Self-motivated
- High degree of accuracy and attention to detail
- Experience with Pentaho ETL
- Experience with Javascript
Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital/civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.
Please let us know if you require any adjustments to enable you to apply or attend an interview. If you would like to discuss your requirements, or have any concerns about the application process, please contact your recruiter.
Please note that for the duration of this assignment you will be working as an external resource engaged by Resource Solutions based on site at Deutsche Bank.