Description
Job Title: Service Readiness Manager
Job Type: Contract
Job Location: Hook, Hampshire
Contract Rate: £250 per day Max.
Contract Length: 6 Months
Our Client, one of the world's foremost Telecoms companies, is looking to recruit a Service Readiness Manager to join their business in Hook.
Role Specifics:
This role will ensure the correct readiness activity is being progressed and track in relation to
IT & Network components/services, being delivered or changed as part of MTP 2/3. Key
deliverables for this role are: Engagement of BAU support teams, Impact
Assessments, agreement and tracking of technology readiness criteria and plans, resolution
of key issues/risks blocking MN&O technology readiness, service guarantees (that detail
agreed support models and key SLA's), co-ordination of MN&O readiness go/no-go calls and
support/co-ordinate of warranty.
Service Readiness Lead reports to the E2E Service Readiness Manager, with transparency
on deliverables & delivery. They have accountability for standing up the relevant functional
teams (receiving teams). They need to ensure the receiving teams take ownership of
changes in their area.
Service Readiness lead is accountable for ensuring readiness is delivered for their receiving
team(s), including:
o Relevant stakeholders are engaged and kept up to date
o Impact assessments are completed (to understand the readiness activity required for
their receiving teams)
o Readiness criteria is documented, agreed and tracked on an ongoing basis (so that
readiness status can be reported back and enables readiness go/no-go calls closer to
launch)
o Readiness plan (if required) is documented, agreed and tracked on an ongoing basis
o Ownership for readiness activity is assigned and/or readiness requiring programme
ownership is flagged to the e2e Service Readiness Manager
o Manage risks, assumptions, issues and dependencies, unless programme ownership is
required (flag those via the e2e Service Readiness Manager)
o Weekly reporting, using milestones agreed with e2e Service Readiness Manager is
submitted every Friday
o Attendance on the Service Readiness weekly call to share update (with other Service
Readiness leads) and call out key risk/issues that need programme ownership/support
o Attendance on the IT&N Progress weekly call to gain updates on the other IT&N workstreams
(process, remedy, service rehearsals, 3rd parties) and partake in discussions re key
risks and issues
o Co-ordinate relevant stakeholders to input into other IT&N workstreams
Key Skills:
· Able to assess and impact the MTP programme technology changes on the receiving
IT & Networks organisation
· Able to define readiness criteria
· Able to develop and track progress against a robust readiness plan
· Able to develop strong and effective working relationships both with receiving IT &
network teams and programme workstreams
· Good written and verbal communication skills with an eye for accuracy and
consistency.
· Ability to work under pressure as part of a programme team and readiness community
with experience of delivering readiness activities on large projects and programmes.
· Ability to lead and manage cross functional teams, including 3rd party suppliers,
ensuring total control across all dependencies and deliveries
· Able to influence, build trust with, and network with senior business stakeholders and
suppliers, holding them to account to achieve testing outcomes
· Personal resilience, remains highly effective under pressure
· Can manage conflicting priorities, multiple constituencies and fast approaching
deadlines
· Deploys a flexible approach to work around roadblocks and handle evolving priorities
· Good people skills - team-building, forging strong interpersonal relationships and
communicating within groups - in order to build a strong project team
· Able to analyse & understand, then deal with uncertainty, force clarity, and shape
solutions
· High levels of personal drive, with follow through on actions to ensure change is both
tracked and initiatives driven through
Key Experience:
· Demonstrable experience in working as service/technology readiness lead / service
transition manager on major IT & networks projects and programmes - having developed and
implemented readiness plans on significant transformational initiatives
· Knowledge of the telecoms, and particularly the mobile telecoms, sector
· An understanding of service readiness approaches, structures and processes
· Proven track record of transitioning IT / network components into production / live
service
· Experience of agreeing support model / SLAs for IT / Network services
· Experience of working with IT and Network Managed Services
· Knowledge of ITIL, and the key ITIL processes (Incident, Change, Problem etc.)
· The role requires someone with a high level of credibility and the ability to build longterm
relationships at all levels of the organisation, working against tight deadlines, while being
Resource
This is a great role for the right candidate, so if you meet all the criteria above, then APPLY TODAY!