Mortgage Research - Property Tax Issues

Job type:
6(+) months
Elite Tek Services, Inc.
New York
flag_no USA
project ID:

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Location - Rochester, NY

Rate - $16.00/hr

Type - 6-months temp assignment

Shift - 8:00am - 5:00pm

Job Description:

Working under general supervision, a Tax Servicing Specialist conducts research of property tax data using a large variety of tools and systems. Performs duties such as processing tax payments, researching complex tax issues, searching and investigating information contained in multiple systems, and obtaining tax amounts from various taxing authorities via phone, websites and internal systems. Responsible for meeting Client expectations and internal production and quality benchmarks. Travel is not required.


  • Conduct physical research of data requiring the exercise of judgment and discretion.
  • Extract and enter appropriate data into various systems and/or database.
  • Proactive outbound calls to agencies, departments, city/state, etc
  • Comfortable working in, and ability to excel, in a production based environment
  • Analyze information obtained, draw conclusions based on findings and update any systems needed.
  • Cross-functional and cross-team partnership
  • Handle escalated/complex tasks

Education: HS Diploma/GED

Required Experience and Skill Requirements:

  • Accounting/Finance experience with research skills experience preferred
  • Outbound Calling Experience for researching accounts and solving issues
  • Proven problem solving experience
  • Proven experience with researching issues to solve problems and find resolution
  • Strong attention to detail
  • Tenacity for solving detailed issues
  • Ability to apply good judgment in decision making
  • Good Written and communication skills
  • Strong customer service and analytical skills
  • Intermediate Computer Skills
  • Ability to create/update documents and spreadsheets using basic formulas and formatting.
  • Comfortable navigating between multiple systems and programs.
  • Must pass required pre-employment screening and verifications