Description
Job Summary
Credit Service Company, Inc., is a third-party debt collection agency locally owned and operated in Colorado Springs, CO since 1947. We are dedicated to helping resolve past due receivables within a structure of professionalism and outstanding customer service. Our longevity is contributed to our high ethical standards and caring attitude for our employees, consumers, and clients.
As our business continues to grow, Credit Service Company is looking to hire a detailed oriented and organized individual with a highly developed sense of integrity, honesty, and commitment to join our team as a Client Service Representative . Our culture promotes work-life balance and believes in supporting and encouraging growth in all employees, personally and professionally. Our vision is to Do What Is Right while serving our clients with honesty, integrity, and promptness in the management of their accounts receivables.
Job Responsibilities and Duties
- Client Service Representatives are responsible for establishing and maintaining a productive relationship between Credit Service Company and clients.
- Successful candidates will possess strong communication skills and a professional demeanor while acting as a liaison between clients and upper management, in person and over the phone, in financial transactions, service and meeting set-ups, and other tasks in response to the client's needs.
- Becomes very familiar with individual client preferences.
- Provides the very best in Customer Service to our clients and other CSC employees.
- Supplies documentation and information to both collectors and client in a timely manner.
- Responds to our clients' needs and address concerns in a timely manner.
- Dresses very professionally when visiting any client for any reason.
- Answers client questions via telephone and email with professionalism and knowledge in a timely manner.
- Generates client statistics and simple reports.
- Must be flexible in order to adapt with changing responsibilities, situations and regulations.
- Ability to manage multiple tasks at one time in a fast paced environment while adhering to strict deadlines and producing quality work.
Qualifications and Skills:
- High School Diploma or equivalent
- At least 1 year of relevant experience is preferred but not required
- Must have dependable transportation, valid driver's license, and proof of current insurance coverage
- Basic medical knowledge
- Proficient Computer skills - Microsoft Office, Typing 45 wpm, Ten-Key
- Excellent written and verbal communication skill
Compensation and Benefits:
- Monday - Friday work schedule
- Competitive hourly wage starting at $12.00/hour
- Paid holidays
- Paid Time Off package
- Medical, dental and vision benefits
- 401k Plan with Employer Match
- Flexible work schedule
Credit Service Company maintains a drug-free workplace, performing pre-employment and random drug screening. All job offers are contingent upon successful completion of drug screen and background verification.
Credit Service Company, Inc, is an equal opportunity employer.