Description
Customer Service Specialist - Quotations
i am currently recruiting for 2 x Customer Service Specialist individuals to join a large IT Service Providers Sales team on a 3 month rolling contract based in Warrington.
The contractors will be required to receive and progress quotations for IT products and services. Process sales orders and manage through to delivery utilising multiple in house and external systems.
Role Responsibilities
- Provide customer quotations in specified SLA's.
- Proactively manage customer pricing and catalogues utilising supplier bids and approved suppliers.
- Liaise with suppliers to create bids
- Proactively manage customer part creations/closures with data management team.
- Manage margin claims and all related finance queries
- Proactively manage customer stock holding and forecast.
- Create supplier accounts
- Liaise with Sourcing for large opportunities to maximise revenue margins
- Use of in house system
- Process orders within specified SLA following Fulfilment processes
- Ensure client specific parts are valid, and stock levels monitored to support delivery within the Technical Integration Centre, or "back to back" with suppliers.
- Proactively manage stock availability and pricing via SAP systems
- Produce and proactively manage customer specific reports
If this role is of interest please contact me for further details.