Description
Service Delivery Manager
Service Delivery Manager required for an initial 4 Month contract position with my client, a globally leading tech firm.
Key deliverables:
- To manage the Service Operations of an IT Infrastructure Services account (Multilingual Service Desk) and accountable for meeting and exceeding the SLA's and to ensure customer satisfaction
- To ensure the staff is achieving expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed to provide effective customer service and meet requirements.
- Apart from Service Operations, SDM takes part in Service Design, Service Strategy, Service Transition and Continual Service Improvement activities as per ITIL standards
Key skills
- Experience in Service Transition and Service Operations of a Multilingual Service Desk team
- Minimum 5 years relevant experience ( IT Operations/Service Desk/Infrastructure Support)
- Proven records of managing large (30+) size teams, people and performance management
- Good understanding of the industry and domain (technical knowledge)
- ITIL V3 certification
- Advantage: PMP, Prince2 certification etc
Location: Budapest
Contract: 4 Months
Rates: Negotiable.