Description
Overview
The Sales Order Administrator is responsible for processing all customer Sales Orders, Master Service Agreements (contracts), updating transactional data spreadsheets, credit checks, completion of monthly and annual commission sheets and billing in a timely and professional manner.
The role has responsibility to ensure that the Sales Orders are processed and allocated to the Customer Implementations Team to process, and provide all background information from the Account Manager. The role ensures a good understanding of all processes and works closely with the Customer Implementations Team and provides an excellent Customer Service. It is essential to have a good working knowledge of Microsoft Excel, as well as attention to detail to follow the customer order processes to a high level, this will be gained through internal training and documentation.
It is a very varied role, with a number of moving parts, it can be challenging at times, but very rewarding when the projects and orders are completed.
Required Background
*Sales Administration, Order Management and/or Project Co-ordination experience
*Experience of working in an office and team environment
*Understanding of order processing and administration processes
*Working in a multi-tasked, fast-paced environment managing a variety of responsibilities at the same time
Responsibilities
*Manage Account Manager and customer sales order requests and all associated Sales tickets, processed to completion.
*Assist with any customers' calls and ongoing maintenance of the Customer Services email inbox for all requests.
*Manage Sales order book to ensure all sales order forms and all master service agreements are returned by the customer and countersigned by the legal team. Once a week send all hard copies of the Sales orders to Legal for signature and maintain copies.
*Ensure that the Finance approval of Remedy tickets has been completed on a regular basis to ensure the orders have been correctly processed.
*To work with the Sales and Finance teams to provide the necessary information to Customer Implementations and Support Teams to complete termination requests.
*Provide the Sales Team with up to date transactional data on a monthly basis to enable them to complete their forecasting.
*Process on a monthly and annual basis the Customer Commission Sheets and send to Finance for approval prior to the Account Manager issuing to the customer.
*Proactively assist with any customer requests or queries and direct them to the Account Manager if necessary.
*On a monthly basis the Customer Implementations Team will assign all billing through Remedy to Sales Management to process ensuring all relevant details are provided for billing to Finance via a billing spreadsheet.
*Process all hardware returns (RMR/RMA) requests from Support/Customers by raising the necessary sales order form or zero value order, ensuring that all required details are provided to Customer Implementations.
Essential Skills
*Microsoft Excel intermediate to advanced skill level
*Understanding of Sales Order Management processes
*Good working knowledge of Microsoft Office, Outlook, Internet and web based order systems
*Highly organized with strong attention to detail
*Work well within a team to ensure team goals are met above personal ones
*Conscientious and proactive in all areas of work
*Effectively communicate information both verbally and in writing in a clear and coherent manner.
*Excellent organization, prioritisation and multi-tasking skills
Desirable Skills/Experience
*Experience with finance processes
*Experience of effectively managing multiple simultaneous customer requests
*Industry knowledge around Merchant payment processing
*Customer service role experience
*Ability to establish and manage priorities
*Ability to work unsupervised, self-motivated
*Flexible approach to work to ensure cover is provided during holidays and during busy periods to ensure team goals are met
Please note you will receive an automated response advising you that we have received your CV.
Hudson is a leading provider of permanent recruitment, contract professionals and talent management solutions worldwide.
We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.