Description
Client Service Associate (Treasury) - Bank of America Merrill Lynch, Chester - 6 month contract initially
Line of Business: EMEA Treasury Fulfilment & Service
We're currently seeking a Treasury Client Service Advisor/Specialist to join our dynamic, diverse Chester based EMEA Client Service team. Working with a varied multi-national client base you'll be responsible for navigating our cash management and treasury services on their behalf, building solid relationships and establishing yourself as a trusted advisor and navigating GTS on behalf of a dedicated portfolio of clients. This is a client facing role that offers a high level of visibility as you'll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.
Whether you're already working within a Client service function or another client handling role within a banking/financial services organisation, if you have a natural client first approach and a passion for delivering a market leading service then we want to hear from you. In return we not only offer the support you'd expect from a leading global bank but also the opportunity to grow your career right here in [Bromley/Chester/Dublin]. With exposure to a variety of financial products and business partners we can offer excellent mobility and development.
Responsibilities
* Supporting clients with all aspects of their treasury movements, managing expectations with regular updates.
* Team player, helping to form a cohesive industry team aligned to meet common goals and deliver a consistent service to all clients.
* Front line support, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
* Form strong client relationships through regular verbal communication, understanding our clients business and priorities.
* Client advisory through proactive analysis, identifying operational efficiencies, repair reduction and self-service opportunities.
* Face to face meetings, delivering thorough, advisor service reviews. Promoting self-service opportunities and demand reduction.
* Tailoring your service approach according to client needs in order to influence positive 'client satisfaction' survey responses.
* Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience.
* Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process.
* Partnering with Sales, Product, Operations, Technical Support and Fulfilment departments in order to provide a seamless delivery to the client.
Requirements
* Experience in client service or client facing roles
* Experience gained within financial services or investment banking.
* An understanding of cash management and/or treasury products and clearings
* Appetite to evolve and add to a continued excellence environment
* The ability to travel to client visits
* Strong verbal and written communication skills
* Influencing skills in order foster an optimum and timely resolution for the client
Nice to have:
* Fluency in Spanish in addition to English (written, reading and speaking).
About Bank of America Merrill Lynch
Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses.
The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better.
Apply
If you're interested in this opportunity please send your details to us by applying online.
We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.