Description
For our client, a major pharmaceutical company, we are looking for an
IT Operations Support Coordinator (m/f)
Reference: -en
Start: asap
Duration: 24 MM+
Place: in Basel-Country
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Organise and track support activities required to maintain or enhance existing functionality and ensure realization of new features per approved business requirements
- Apply and enhance effective support processes, monitor adherence to existing support procedures and improve where applicable
- Initiate and track progress of delivery of technical fixes, maintenance-items as well as enhancement requests
- Provide regular status updates to ensure visibility of the team’s support SLA
- Lead regular support meetings with required participants, oversee, track and ensure compliance reporting
- Contribute to regular meetings with key stakeholders to share plans and goals to improve the support process
- Help to strengthen the relationship with stakeholders who play a role in the end to end support model
- Ensure productive collaboration with interfaced partner systems and other IT teams by regularly tracking issue resolution progress
Your qualifications
- Profound general experience in IT service management/delivery management, preferably about SAP solutions
- Very strong work experience in organizing, planning and monitoring team’s workload, prioritize, report status etc.
- Good know-how in working in a virtual and global team-environment
- Fast understanding of pre-requisites required for fact-based delivery-planning, considering constraints, implications on/from technology or other aspects
- Proven knowledge of IT service delivery task coordination
- Able to work independently and to coordinate deliverables or IT-problem resolutions
- Good analytical and problem solving skills and the ability to learn new processes
- Demonstrated focus on customer service and on-time delivery
- Fluency in English; German would be of advantage
Skills:
- Project assistant