Description
IT Training/Deployment Manager required to deploy IT application (temporary for 1 year).
We are looking for an experienced Training and IT Deployment Project manager to deploy our clients 3rd party Field service app in Europe (15 countries) and Asia (4 countries).
The application is integrated with SAP and contains a Planner board for Dispatchers and Mobile app for Service engineers. The app is in use in one country already, deployment templates available. In each country, prior to the tool deployment, a separate business project ensures the country follows the standard way of working supported by the tool and change management is done prior to the IT tool deployment. Both business and IT deployment projects are part of a global Program.
This position is temporary for 1 year. Start: one position ASAP
Job duration 1 year.
Home based/Remote or on site in Helsinki.
Travelling most of the time to various client locations 1-2 weeks per month.
The ideal candidate has successful experience in global deployment projects of IT applications including trainings and user acceptance testing.
Full proficiency in English is a must, SAP knowledge and additional languages are an asset. (not essential)
Preferred locations, Helsinki/FIN, other locations to be discussed
Responsibilities:
Professional project management
Training create material and roll out to each country site/end users etc.
Planning the deployment together with the country leadership team, taking over from the central process team who implements the standard way of working upfront
Coordinating the preparation for each country such as IT environments (cloud instances, user access etc.), training materials etc.
Testing with each country (user acceptance testing with country staff), reviews, coordination of issue solving and final test report
Training country key users, together with regional coordinator
Executing the deployment together with the country organisation, basic investigation on issues, issue solving together with IT support and lT service teams, eventual iterations with the central process team (process questions), documenting eventual new business requirements
Transition and handover documentation from project to country organisation and global IT service operations
Close cooperation with our central IT and support teams, external vendor and the country management team and key users
Close cooperation with country management and stakeholders, key users, regional coordinator and overall program team
Project expectation:
Each country deployment estimated to take 2-3 months.
In 2017 knowledge ramp-up: Lead 1 country deployment project, coached by current Project manager, update/develop documentation for future deployments
In 2018 expected to lead independently up 3 country deployment projects in parallel.
Success is project delivery on time, on quality+
Requirements:
Proven experience leading deployment projects, IT applications, Training
Ability to learn the app and SAP setup and coordinate/do basic investigation on issues
Ability to travel (Europe, Asia), repeated/longer trips abroad
Full proficiency in English
PMI, Prince etc. project management acrediations requied.
More information is available on application