Description
Service Manager
My client is looking for a Service Manager working in an Oil & Gas industry in Milan, Italy as a Service Manager, responsible for Service Delivery from multiple vendors aligned to a service tower within a SIAM environment.
Key Responsibilities
- Manage and govern delivery of IT services from multiple vendors
- Proactive oversight of incident and request management
- 24x7 Major incident control for cross-vendor incidents
- Oversee problem and knowledge management activity across vendors
- Perform Service Level Management of key Vendors
- Oversee CSI across Vendors/Processes
Your Skillset:
- 10 years experience in IT Service Management
- 5 years experience as a Service Manager
- Should have held a senior role in an IT Service Management/Infrastructure organization
- Knowledge of working in a multi-vendor environment, preferably as part of a SIAM structure
- Knowledge of ITIL
- Working knowledge of IT Service Management products such as Remedy®, Service Now ®, Tivoli®, Assyst etc.
- ITIL Manager Certificate
- Proven ability for good service improvement/transformation program planning and team leading skills
- Ability to support Organizational Change within client organizations
- Engagement risk management
- Good quantitative and analytical skills
- Good peer-group contacts
- Fluent in English and Italian language skills