Description
Job purpose:
- Analyse changes to identify the level of risk, evaluate the benefits, minimize any negative impact and risk on production and ensure the service continuity.
- Identify and manage possible conflicts between changes.
- Follow up global RFC's including the ones with emergency or critical status.
- Conduct monthly review meeting with Regional Change Management
- Prepare, manage and chair the daily Global CABs.
- Ensure the Change Management process is performing as designed; Making recommendations for Service Improvement Plans and continually improve the process.
- Review all implemented changes to ensure that they have met their objectives; refers back any that have been postponed or have failed
Skills:
- Minimum 5 years' higher education in IT
- Minimum 2 years' experience in a similar position
- ITIL v3 (minimum foundation - Mandatory)
- Good IT Infrastructure & Operations background
- Experience in managing outsourcing contract, KPI's and SLA's
- Microsoft Excel
- ServiceNow (ITSM tool)
Profile:
- Strong team player
- Able to manage stressful and repetitive tasks respecting deadlines
- Strict, Rigorous, Meticulous, detailed oriented
- Ideally has experienced the change process as change owner, change requestor or change coordinator
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.