Description
Role:
Main Accountabilities/Measured On:
* Ability to propose solutions that answers to business needs
* Maintain a coherent solution that respects expected benefits, best practices and global standards
* Maintain an accurate, up-to-date, operational functional expertise
Main Tasks & Responsibilities:
* Ensure that the IT and business project managers are supported during FO solutions rollout phase. This includes:
o Onboarding rollout teams, both global and local, about the functional aspect of Front Office solutions
o Delivering demos of the solutions or delegate demos to fellow functional lead in case a particular expertise is needed
o Driving the requirements gathering: organising functional workshops with rollout team, especially business representatives, collecting requirements, understanding/documenting processes, challenging requirements and if necessary proposing alternatives, detailing requirements and acceptance criteria so that they can be estimated, entering requirements into Version 1
o Actively participating in the rollout analysis/confirmation phase after the BC is validated by detailing the requirements so that the delivery team can design the appropriate implementation
o Understanding and validating proposed design from the delivery team, challenging them and asking for alternatives if needed, from a functional and end-user perspective
o Explaining design to project team, especially business to get their buy in
o Supporting the project team in the BAT and early live support period
o Ensuring that proper functional knowledge about the solution is transitioned to local business and IT so that they can run the solution
* Maintain functional knowledge on country/BU regional implementation
o Stay in touch frequently with rolled out country & BU
o Collect, challenge and review design of country/BU requirements closely with the delivery team
o Participate to country/BU FO steerco to understand needs and promote FO solutions
* Participate to the solutions roadmap
o Keep up-to-date knowledge about their functional domain of expertise
o Contribute to the innovation lab activity when appropriate
o Make suggestion of improvements to global Front Office solutions
o Participate with the Solutions Lead to the elaboration of the global Front Office solutions roadmap
o Drive the requirements gathering, as explained above
o Validate the proposed design
o Organise the BAT and propose sign off decision to FO Solutions Lead
* Participate actively in the Functional Leads community
o Share knowledge with other functional leads on their functional and/or domain of expertise
o Help identify potential requests that could be interesting across countries and could be proposed as enhancement of the core solution
Personal Attributes:
* Able to understand, design and document the business processes associated with the relevant technology/solution functionality and capabilities
* Skilled in processes and methods such as requirements gathering, process mapping, and group facilitation
* Very good understanding of project life cycle and development and able to provide functional leadership in implementations and upgrade projects
* Capability to clearly formulate requirements and produce clear documents
* Willingness to go into the details and to challenge business requirements
* Ability to build pro-active, co-operative working relationships with projects managers, peers and key stakeholders based on respect and team work.
* Good ability to convince and capability to clearly explain
* Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
* Structured and well organised person
Professional & Leadership Experience:
* Experience working in project mode
* Consulting experience
* Experience in change management is an additional advantage
* Ideally CRM/Sales experience or good knowledge
Education & Training
* University degree preferably in business or any comparable education
Other Requirements:
* Good to excellent command of English
* Fluent in Spanish
* Portuguese would be appreciated
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.