Description
Middle Office Manager sought by Edinburgh based Global Investment Banking client for an initial 6 month contract.
The Senior Manager within Middle Office is responsible for multiple Middle Office clients. The role has regional responsibility with teams in EMEA, APAC and NAM covering global strategy, business growth and development of the function for key Middle Office clients. The successful candidate, along with the regional team managers, will be responsible for ensuring that all client and regulatory deliverables are met and system and process improvements are implemented effectively. The Senior Manager is also responsible for ensuring that appropriate operational processes and controls are effective across the regions.
Responsibilities:
- Ensure that all client deliveries are met to agreed service level agreements and regulatory requirements.
- Ensure communication with the client, both internal and external, is effective.
- Assisting to lead on projects and process improvements and the resultant training.
- Ensuring that offshore and onshore teams are trained to a high standard and are kept up to date with change.
- Ensuring feedback is given to the offshore team in the form of calls/issue logs to help keep accuracy levels high and quickly resolve issues.
- Investigation and resolution of complex queries and client queries in a timely manner.
- Develop strong, pro-active relationships with all internal and external customers.
- Working closely with other relevant operational peers to ensure that process risks are minimised.
- Look for opportunities for efficiencies and drive new developments and enhancements forward for the team.
- Deputise for Senior Manager at internal and external meetings.
Skillset Required:
- Significant management & interpersonal skills are essential
- Candidates may be from an Investment management environment have experience of Middle Office, trade life cycles and investment accounting
- Project Management skills will also be an advantage
Please apply for further information