Description
COMMUNICATIONS Account Manager - with SC
To promote and deliver communication services, approaches and channels; to act as the gatekeeper of good and recognised communication practice and manage the delivery of communication projects and work packages for which they are responsible. To provide advice and assurance to Directors, Deputy Directors and business leads of designated business areas to ensure standards and methodologies are maintained.
Act as the Communication Team's first point of contact to provide robust and deliverable communication advice and recommendations to senior management and policy colleagues in a designated business area.
Examine designated business priorities to identify the role for communication and translate those priorities into measurable communication objectives.
Develop strong relationships with the designated business Director, Deputy Directors and senior managers, policy colleagues and other key stakeholders/advocates/partners to gather intelligence and build awareness of the overall context for communication.
Work with the Communication Team colleagues to ensure tools, channels and processes are in place to deliver high-quality and creative communication products and solutions as agreed with the designated business area.
Evaluate the effectiveness of communication solutions against business objectives and review lessons learnt and compare with communication best practice to identify areas for improvement for future communication activities.
Report on evaluation of communication activities back to senior managers and policy teams. Make recommendations and share learning for future communication activity.
Lead, manage and develop individuals, teams and working groups, the delivery of communication plans, content, channels and events.
Desirable
Industry-recognised communication qualification (such as CIPR/IoIC) or equivalent.
Membership of a professional communications body eg (Chartered Institute of Public Relations, Institute of Internal Communication)
Essential
Proven experience in a professional communication role.
Demonstrate a sound understanding of communication theory and best practice.
Demonstrate a strong understanding of different stakeholders. Use this knowledge to ensure the tone, language and format of communication is easily accessible to, and read by, a range of stakeholders.
Demonstrate an awareness of how channels work together and complement each other, with a keen appreciation of the part two-way communication plays in building employee engagement and of the opportunities digital communication offers.
Be alert to emerging issues and trends which might impact on the work of the team. Understand the range of insight sources and how to use to inform own work and that of the team.
Communicate in a succinct and engaging manner using appropriate styles, methods and timing, including digital channels, to maximise understanding and impact.
Demonstrate an ability to express ideas effectively, both verbally and in writing, and appropriate to message and audience.
Demonstrate flexible, creative thinking and the ability to develop innovative solutions.
Demonstrate an ability to measure audience figures and evaluate the wider success of internal. communication channels and take steps to continuously improve them.
Experience of turning complex information into meaningful, easy-to-read, plain English copy that builds understanding of organisational imperatives.
Experience of finding ways to improve leaders' accessibility and support them in their two-way communication with officers.
Experience of managing teams and working groups, the delivery of communication plans, content, channels and events.
Experience of working on own initiative in a fast-moving and high-risk environment.
SC enhanced security clearance is required.
WORKING DAYS/HOURS
- Normal working days are Monday to Friday, excluding public holidays.
- A working day consists of a minimum of 7 hours and 24 minutes excluding breaks.
- For each working day that exceeds 6 hours, a minimum break of 30 minutes (unpaid) must be taken.
ORGANISATION POLICIES and OPERATING PROCEDURES
- Contractors are expected to comply with the organisation's Policies and Operating Procedures where relevant. Details will be made available upon the commencement of the engagement.
TRAVEL
- Travel to and from the primary place of work will not be reimbursed.
- Travel to sites/meetings in the UK may be required. Travel expenses will be reimbursed in accordance with the Expenses Policy.