Description
Service Delivery Manager/Technical Services Manager
Day rate contract
Kildare
The successful consultant will be responsible for delivering run services (fulfilling demand) and to work alongside the other key players in supply chain Account Manager (generating demand) and Service Delivery Manager (matching demand).
You will have the ability to deliver a standard delivery model into an account with the correct accountability, financial and commercial acumen and maintain ongoing governance. You will be responsible for working with the Service Line and the Account Supply Chain team to ensure the Service Line meets its obligations
Key Challenges & Complexities will be in the areas of:
- Technical Delivery Leadership
- Service Operation and Transition
- Service Design and Strategy:
- Business Development, Sales and Bid Management
- Communications
- Customers
- Finances
Management of the following functional areas
- Storage Admin and Support
- Server Admin and Support
- DBA Admin and Support
- Computing Services Architecture
- Capacity Planning and Management
- Application Operations
- ITIL Service Transition and Service Operation
Requirements
- Degree qualified or relevant business & technical management experience
- Customer care and service training.
- Proven track record of technical delivery experience in Enterprise scale business environment
- Experience in a SAP environment is highly beneficial
- Certified knowledge of management disciplines and processes including ITIL v3
- Best-shore/near-shore delivery experience essential.
- Customer contractual service and service level agreement exposure.
- In depth and recent experience in Information Technology and Telecommunications industry
- In depth experience in an outsource vendor environment, specifically in service delivery or experience working on the customer side of an outsourcing relationship.
- Customer contractual service and service level agreement exposure.
- Exceptional negotiation and presentation skills.
- Experience of managing client expectations in large scale programmes.
- Excellent communication, influencing, interpersonal skills and leading in change.
- Ability to work across various cultures and across organizational boundaries.
- General management, Matrix management experience and strong team development skills.
- Ability to influence upwards and downwards to logical team and Service Chain
Morgan McKinley is acting as an Employment Business in relation to this vacancy.
Please note that any references to salary or pay rates in this advertisement and in the salary refinement section are indicative only and should only be used as a guide.