Description
My Client, a tier 1 bank, are looking for a Customer Communication Case Handler to work in the complaints team.
The role holder will be responsible for the first stage of receiving a customer complaint about the sale of their fixed rate loan, interest rate hedging product, FX derivatives and enterprise finance Guarantee Loan.
ONLY CANDIDATES WITH THE FOLLOWING EXPERIENCE WILL BE CONSIDERED:
- Financial Services & banking experience
- Experience working within a complaints operation
- Understanding of the FCA principles, COBS, TCF, and a banks regulatory policies and procedures
Allegis Group Limited and Aston Carter Limited operate Employment Businesses and Agencies and are companies within the Allegis Group Inc. group of companies, the fourth largest staffing company in the world, (collectively referred to as the "Allegis Group"). TEKsystems and Aerotek are divisions of Allegis Group Limited. Applicant data will be treated in accordance with the Allegis Group's Privacy Notice ). By submitting personal data to any company or division within the Allegis Group, the applicant is providing explicit consent to the use of such data by the Allegis Group and to the transfer of such data to and from the Allegis Group companies within the UK, Europe and outside the European Economic Area in connection with the fulfilment of the applicant's voluntary requests, and the fulfilment of other job opportunities that match the applicant's profile, and confirms that they may be contacted about such job opportunities.