Capacity & Performance Analyst L3 Banking, Brussels

Job type:
6 months
Computer Recruitment Services
flag_no Belgium
project ID:

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NK327 Capacity & Performance Analyst L3 Banking, Brussels

The Capacity Management team is currently organized around 3 main domains: One domain is responsible for the Mainframe and Tandem technologies, another domain is specialized in the Distributed Technologies and the third domain is supporting Business and Service Capacity Management. The team is responsible for a full set of activities covering both Capacity and Performance aspects. It produces the capacity plan on a yearly basis and performs monthly follow ups; it collects the demand and forecasts the need in term of IT infrastructure; it handles capacity and performance operations to prevent Capacity and/or Performance incidents. All of this is done keeping in mind the cost impact (hardware and software) of Euroclear IT infrastructure evolution.
Last year, the team took over the Volume forecast activity, aiming to forecast the cost of IT services to be recharged to our customers. This activity is based on actual and forecasted resource consumption of the IT services, often in line with Business evolution. The forecast is then monitored on a monthly basis to identify any deviation and adapt the associated cost for the customer.
The team is also involved in various projects, ensuring that an application is rightly sized and well-tuned before going in production. Via the projects, capacity indicators are selected to report on resource usage, quality of services and Business volumes evolution. Based on this, the team develops models to correlate resource consumption with volumes changes and quality of service.


The candidate will work as Capacity Manager Expert in the Business and Service Domain.
At the start, his/her main activity will be to take the ownership of the volume forecast exercise. He/she will have to understand the current volume forecast process, the way the volumes are collected and spread over the various IT services. He/she will then have to find synergies with the data collection made in the other domains of the capacity management team, propose improvement and stream line the overall activity. This process covers all IT domains.
He/she will collaborate with the Cost Management team to help in getting the correct cost for the Customer; he/she will also collaborate with Service Management to understand the Business and services impacts.
Finally he/she will have to run the volume forecast exercise for next year and present the results to various Management bodies.
He/she will have to detail the entire process in clear and understandable documentation and share the knowledge with the other team members.
Later on, he/she will integrate in the Business and Service domain and participate to the other activities of this domain, ie demand management (very closely linked to the volume forecast activity), capacity and performance risk assessment over IT services, implementation of Business and Services indicators... He/she will contribute to the setup of a Business and Service Capacity Management strong service.
He/she will further participate to the projects he/she will be assigned to, for which there will be a need to monitor the Business/Service indicators and implement recurrent capacity follow up activities. He/she will participate to Capacity and Performance daily operations whenever requested.


You have a good knowledge of the Capacity Management Processes for IT domains.
You are able to understand what the key drivers are for IT cost recharge whatever the IT Domain is.
You have experience in IT cost recharge.
You are able to translate demand from Business, projects... into forecast and associated cost impact.
You have experience (senior level) in dealing with IT Business and Service and associated capacity Management; you are able to analyse and correlate data and to produce adequate reports for the Management and the Customers.
You have good communication skills (written and spoken) and have a collaborative mindset.
You can work autonomously and have leadership skills; you are not afraid of taking ownership.
You are dynamic and take initiative; you are able to reverse engineer a process and understand the way it works and adapt it to the needs.
You are Continuous Improvement oriented and ready to propose and drive improvement ideas
You have a Business analyst mindset.
You have SQL language knowledge and have a good level of expertise in Excel.
Business analyst profile can be an alternative to a capacity management profile to the following conditions:
- You have overall IT knowledge (all domains) and understand capacity drivers.
- You understand the capacity management process and forecasting.
- You are ready to extend your knowledge and participate to the other capacity management activities of the team related to business, Services and demand management.

Reference: NK327

Location: Brussels

Duration: 6 months

Rate: 500-550 euros per day

Language: English