Description
I am currently looking for a Customer Service Representative/Operator to take on an initial 3-6 Month Remote Contract for an exciting and fast-evolving FinTech Company within the UK. This will be an entirely remote contract with a view to progress into a long-term position.
We are on the search for someone exceptional to form part of the founding team of an exciting FinTech start-up working as a Customer Service Operator in the UK. The successful candidate will be someone who is keen to apply their operational knowledge in a vibrant and fast evolving new service which will be disruptive to the Insurance sector.
You will be a problem solver, with a can-do/fix-it attitude and 'know how' to make every user of the service feel special and understood, whether by phone, e-message, email or live chat. There is huge potential for growth in this role developing into a more senior/leadership position from the sole team member to managing a team. Experience in online Customer Support, processes, SLAs, and CRM systems is a huge advantage.
Role & Responsibilities:
- Support the definition of the customer service strategy
- Making customers feel important and at the heart of the business
- Design and implementation of the customer service and operational framework to support customers.
- Identifying and optimising all our opportunities to impress our customers.
- Development of robust processes and controls to manage operational risk
Skills and experience
- Good experience in an online/digital customer service role
- Extensive Insurance/financial services knowledge
- Previous use of CRM systems eg Salesforce
- Excellent written and verbal communication skills
- Flexible and adaptable
- A willingness to work in a fast growing tech start-up, which requires a go-getter personality, the ability to work independently and efficiently
- Ability to work from home/remotely (all tech kit provided)
If you would like to be considered for this role please apply ASAP or email your CV to (see below)