Description
Customer Delivery Manager - Product Leader, Product Delivery Manager, Service Delivery Manager required.
Role
Ensure the end-to-end delivery of business initiatives for the markets. Take ownership of the delivery of solutions after the sale has completed by initiating and driving the complete implementation process with delivery units such as product, franchise and technology, to ensure business requirements are fulfilled and product readiness is guaranteed. Act as key point of contact with customer and sales team. This requires a tight collaboration with different functional entities within Customer Delivery and throughout the client site.
Provide delivery solution consultancy and support pre-sales and business development for country and account managers to ensure that opportunities are assessed and feasible solutions provided
Provide enhanced Project or Program management for strategic and complex initiatives. Maintain a work plan identifying responsibilities, deliverables and processes that must be executed to achieve results. Document and steer specific milestones.
Provide regular updates to customer and the client's senior management. Support the post execution review process including project closing meeting with sales team and customer.
Partner with all regional/country contacts and other internal contacts/functions as applicable to achieve business objectives and increase the customer's overall satisfaction with the client.
Act as escalation contact for all service level, operational issues. Ensure problems of varying complexity are resolved to the customer's satisfaction and take accountability for the customer's overall delivery satisfaction with the client.
Analyse and optimize customer operational performance.
All candidates must either reside in Madrid or be prepared to relocate for the duration of the assignment and must speak Spanish.