Customer Service Representative

Job type:
on-site
Start:
n.a
Duration:
n.a
From:
IDPP
Place:
Cambridgeshire
Date:
06/07/2018
Country:
flag_no United Kingdom
project ID:
1566565

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This project is archived and not active any more.
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IDPP are looking for a Customer services Representative for our client who is a global payments enterprise, leading provider of everything 'finance' worldwide.

Role Purpose:

To be point of contact for telephone and email based cardholder enquiries relating to cash card elements on behalf of a retailer led loyalty card product. Representing Access Prepaid Worldwide to the cardholder, the role holder will ensure that they provide a high-quality service to all cardholders within the required SLAs.

Key Accountabilities:

Consistently deliver quality cardholder support
Maintain/enhance cardholder satisfaction
Take ownership of cardholder inquiries and problems
Manager cardholder expectations
Documentation of transaction details in tolls required
Escalate the call/transaction whenever necessary to solve the issue
Ensure response time and resolution time objectives are met
To regularly provide updates for improving the knowledge base
To attend any necessary training, meetings etc, as required by the management

Core Skills:

Strong customer service focus with the ability to empathize with the cardholder and prioritize needs
An effective communicator with peers, management and cardholders
Good team player supporting, where needed, all members of the Service Centre team
Good problem-solving skills
Excellent PC Skills (ability to use databases/Outlook email/strong typing ability)
Good written communication skills
Commercial awareness

Qualifications:

GCSE or high school equivalent and above including Math and English

Experiences
Essential: previous working in a customer facing role
Desirable: experience in a financial or card related process/organization

If this role is of interest please apply with an up to date CV.