Description
SAP CRM Architect required in Prague, Czech Republic English speaking project offering excellent rates.
Key deliverables;
- Deliver a SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal
- Design and build of the B2C web portal
Key skills required;
- Experience in in business analysis in complex environments
- Experience in SAP CRM implementation project in the following domains
CRM service request management
CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Experience in customer engagement through process externalization in an web portal
- Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
- Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)
CRM service request management
CRM Interaction Center (focus IS/U), shared service centers of ITSM
- Senior knowledge of SAP CRM Middleware principles
Additional beneficial skills;
- Knowledge of CRM operational reporting
- Knowledge ISU/SAP CS/PM
- Technical knowledge of webportals (Webforms, authentication, navigation, HTML5, CSS, )
- Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & Data)
SAP CRM Architect, CRM 7.0, SAP CRM, SAP IS-U, Prague, Czech Republic, English, Contract