Description
We are looking to find a senior Atlassian engineer that has expert experience with JIRA in the enterprise Data Center configuration managing existing projects, creating new projects, and working with 3rd party vendor plugins.
Responsibilities:
- Responsible for managing multiple projects as well as operational tasks.
- Service Health - Responsible for managing the health of our Atlassian Data Center configuration including node health, optimization and tuning
- Support - Responsible for support during business hours for the entire Atlassian stack as well as being on-call for support.
- Monitoring - Experience defining requirements and implementing monitoring of Data Center infrastructure for JIRA, JIRA Service Desk, and Confluence
- Plugin Management - Responsible for managing existing plugins, evaluating, testing and deploying new plugins to address customer requirements
- JIRA - Clients Jira environment has over 200+ projects that include large interdependent projects for our product and engineering organizations for bug tracking and issue tracking, custom applications leveraging the API, large IT project with more traditional ITIL service management issuetypes
- Jira Project Management - Responsible for creating new projects, maintaining existing projects including permissions, schemes, workflow design and optimization, field management
- Experience developing requirements, documenting solutions in JIRA issues, coordinating testing and deploying solutions with full UAT by customers.
- Experience working with Configuration Manager plugin preferred for standardized deployment of configuration changes between STAGE -> PROD
- Experience with Structure plugin preferred for more traditional waterfall view of the portfolio and projects within an organization
- Experience with Atlassian Portfolio preferred to manage an organization's portfolio and resource management
- Experience with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfilment to encourage best practice workflows and issue type development
Skills
- 3+ years as an Atlassian expert with the Atlassian Data Center platform including Jira.
- Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment.
- Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements.
- Effective documentation skills to properly define new policies, run books, change requests, requirements documents
- Experience working in a service management environment where IT organizations adhere to ITIL processes including request fulfilment, Incident management, change management, problem management.
- Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives
- Experience writing custom plugins and scripts for the Atlassian Suite
- Experience working with hardware and software automation and configuration using Chef and Terraform with the Atlassian Data Center environment is preferred but not required.
If you are looking for an exciting project with a globally recognised brand, please get in touch with your latest CV.