Description
Community Manager Spanish
Based in the heart of Dublin's Silicon Docks (Dublin 2), our client has been at the forefront in changing the Internet and online technologies as we know it.
They require a fluent Spanish and English Community Manager with 2-3 years + experience in online community management and excellent knowledge of the local Internet industry, cultural landscape and current marketplace trends.
Initially on a 4-month contract, the successful candidate will be responsible for managing online communities, forums and social channels to engage top contributors, agents and end users.
Job Reference: BBBH 13666
The Ideal Candidate:
- Ability to speak and write in English and Spanish fluently
- 2-3 years + experience in online community management
- Strong knowledge of the local Internet industry, cultural landscape and current marketplace trends in European or Latin American markets.
- Excellent problem-solving, strategic and analytical skills, with the ability to draw insights from data and manage recommended actions.
A General Day:
- Oversee the response rate performance across Spanish communities, analysing and troubleshooting fluctuations of performance
- Handling requests from Top Contributors and agents for access, badges, and profile changes - Monitoring and deleting spam and abusive threads in the community
- Translating product and program communications
- Quality checking product localisations
- Translating monthly Hangout content for Top Contributors
- Host monthly Hangouts and weekly office hours with Spanish Top Contributors
- Monitor and answer product and program specific questions
- Develop content for regular Community newsletter
- Pull reports and analysis performance data, forecast volumes and determine recruitment needs
- Deep dive into trending issues to understand user feedback and root causes
- Support travel and event logistics for a Top Contributor Summit
- Onboard new experts into the program and manage level promotions
The Benefits:
- Competitive Salary, with great onsite benefits including free canteen, gym, swimming pool, unlimited (top class) coffee, tea, soft drinks and much more.
- Work with the latest tools and technologies.
- State of the art modern office.
- The experience of working with a company that will make your CV stand out from the crowd.
- 25 days' annual leave (pro-rata) plus paid bank holidays.
- A name like our clients on your CV will open doors in the future.
Interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
OR
Please don't hesitate to contact any of our team with any questions you may have by email or phone.