Description
Complaint Handler, Financial Services, Pensions, Complaints
Customer Services/Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently.
Calls will be received over the phone, email and letters - The analyst will be required to communicate promptly, politely and professionally.
Applicants will have experience dealing with difficult situations in a professional manner.
Strong letter writing skills essential
Redress, remediation and calculation skills required
Experience of Pensions and/or investments products essential.
Previous experience in a complaint handling role within a financial services organisation essential.
Individual measures for output and quality are met
Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood