Description
SC Cleared IT Service Delivery Manager
We are looking for a first class The IT Service Delivery Manager (SDM) to be responsible for the management of the service elements of each Interim Operating Model (IOM) based in Croydon, offering £500 per day on a 12 month contract (2 year programme).
Our SDM manages:
Defined measures of integrated service;
Process performance across teams;
Operational agreements;
Contractual arrangements;
Stakeholder management;
Continual Service Improvement (CSI).
Who the SDM will work on:
Manage operational costs/financial controls.
Escalation point for internal stakeholders/suppliers.
Work with all teams to ensure IOM capabilities effectively and efficiently meet stakeholder needs, including MI/performance measurement.
Work with supplier managers to assure ongoing governance
Work with Service Management process owners for consistent implementation/delivery of ITIL processes, including Incident, Change, Knowledge, CSI and Problem Management.
Manage/chair regular service review, including inputs/outputs.
Coordinate/improve performance, integration/interoperability across NLEDP teams/suppliers
Identify/remediate causes of cross team service failure.
Ensure adherence of service team(s) to defined policies/procedures.
Conduct analysis to identify improvements, including work flow/cost-comparison analysis.
Essential skills and experience:
Minimum of 10 years of experience in an operational IT delivery team role.
5 years demonstrable managerial experience of working in a multi-supplier service delivery environment
Experience in Managing Live Processes, Resourcing for operational teams, Tracking value for service, Developing quality standards
Operating at SFIA Level 4 or above
Experience in streamlining complex IT processes and services
Awareness of secure environments
Strong verbal and written communication skills across teams and levels of organisation with the ability to build strong relationships with key stakeholders, and clearly articulate plans, expected results and benefits
Must be professional, innovative, assertive and enjoy working with people; critical thinking, creativity, and independent judgment are expected
Ability to take (complex) data and transform it into information that is digestible for colleagues and management teams
Vendor management capabilities to drive efficient and streamlined services across a multi-supplier IT environment
Keen organizational skills with a strong sense of urgency and the capacity to prioritize without formal directives
Ability to work in a fast paced, high pressure work environment
ITIL Foundation Certification v3 or later
Ability to build effective working relationships, establishing credibility amongst a wide and demanding stakeholder group
Experienced in working with strategic partners
Ensure role is and function is represented with suitable authority
Nice-to-have skills and experience
Experience of Jira and Confluence
Experience of managing services hosted through Cloud provisioning, eg AWS, Azure.
Understanding of the Law Enforcement landscape
Experience of financial drivers and levers for the control and stewardship used of IT assets and resources used in the provision of IT services
The resourcing hub is a UK based technology and business resourcing consultancy, established in 1999. We supply highly skilled contract and permanent IT specialists to a diverse range of industries, with focus on the aviation/travel and Local/Central government.
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