Description
ITIL Problem Manager - Belgium, (Anderlecht)
Languages: English, with Dutch and/or French.
Description of work:
- Negotiates Service Level Agreements (SLA) and Operational Level Agreements (OLA)
- Defines the service delivery processes and standards based on service requirements.
- Establishes framework for coordinating support seamlessly across multiple support service providers.
- Understands IT support demand patterns and determines required support resource levels and capabilities.
- Coordinates interfaces between incident management and other service management processes.
- Defines issue escalation mechanisms and tracks and manages major incidents and problems.
- Monitors the effectiveness of the service management processes and the overall performance of the IT function and makes recommendations for improvement.
- Drives collaboration with vendors for service problem resolution and identifies opportunities for more optimal support mechanism.
- Problem solving coordination
- ITIL certified
- The candidate should speak at least one of the two local languages (Dutch or French) together with English
Please send your CV to Javaid and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply