Description
Account Manager.Duration: 2 months + possible extension.
Day rate: Up to £300 per day, Outside IR35
Location: Remote
Our client is looking for a freelance Account Manager to join our Client Services Team working with an automotive client helping to deliver:
- Customer journeys and personalised email communications
- Data strategy & data management
Translating client requirements into Statements of Work including objectives, component tasks, timeline, costs, and resourcing
Ensuring all requests for data from the client are presented appropriately and insight is added and understood by the client and the wider team
Producing and managing personalised email campaigns.
Proactive management of delivery teams, liaising with the resource manager, client and other agencies as required
Ensuring accurate and thorough QA of email campaigns and data output is performed and all internal processes are followed
Accurate management of the financial processes relating to individual client projects, overall client budget and internal reporting
Keeping status reports/tracking systems up to date and stakeholders informed of progress/schedule changes
Keeping the Senior Account Director informed on a regular basis and escalating any areas of concern
Building strong working relationships, not only with the clients, but other agency partners
Key skills/experience:
A commitment to client satisfaction through impeccable client servicing, handling and reporting
Attention to detail in interpreting requirements, achieving client approval and briefing projects to delivery colleagues
Experience delivering client projects focused on data and personalised customer campaigns
Experience using data to improve eCRM campaigns
Organised and structured in approach to time management across multiple tasks and deadlines
The ability to prioritise and re-prioritise workload
Highly proficient in using Microsoft Office tools - Word, PowerPoint, Excel
Experience using Trello or similar tracking systems
Other desirable skills/experience:
Experience of CRM or digital marketing within automotive, either in-house or with an agency
Experienced in data-driven marketing channels Email/SMS/App Push messaging/Web/Search/Social/Display