Description
My client are looking for an experienced MS Dynamics CRM IT Service Manager who will be overseeing their MS Dynamics CRM platform.
Job Description:
- Responsible for the MS Dynamics service life cycle management, including procurement, development, integration, modification, operation, maintenance, and disposal of a business service
- Identifying and managing customer needs and requirements and ensuring that the delivery team is able to meet those with an appropriate catalogue of services.
- Owns his/her service area business roadmap & adjusts the service roadmap according to collected inputs from stakeholders
- Plans and owns service area budget
- Maintaining a positive relationship with customers
Competence Required:
- IT Service management
- MS Dynamics 365 CRM: Service management
- ITIL® Practitioner Certification - IT Service Management
Client is based in Finland but the role can be completed 100% remotely although candidates will have to be based in an EU location.