MS Dynamics CRM IT Service Manager

Job type:
on-site
Start date:
ASAP
Duration:
5 months
From:
ComTech Europe Limited
Location:
GB
Published at:
07/22/2021
Country:
flag_no United Kingdom
Project ID:
2167594

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My client are looking for an experienced MS Dynamics CRM IT Service Manager who will be overseeing their MS Dynamics CRM platform.

Job Description:

  • Responsible for the MS Dynamics service life cycle management, including procurement, development, integration, modification, operation, maintenance, and disposal of a business service
  • Identifying and managing customer needs and requirements and ensuring that the delivery team is able to meet those with an appropriate catalogue of services.
  • Owns his/her service area business roadmap & adjusts the service roadmap according to collected inputs from stakeholders
  • Plans and owns service area budget
  • Maintaining a positive relationship with customers

Competence Required:

  • IT Service management
  • MS Dynamics 365 CRM: Service management
  • ITIL® Practitioner Certification - IT Service Management

Client is based in Finland but the role can be completed 100% remotely although candidates will have to be based in an EU location.