Business Process Owner and Engineer - Brussels

Job type:
on-site
Start date:
ASAP
Duration:
6months +
From:
Gazelle Global Consulting
Location:
BE
Published at:
07/22/2021
Country:
flag_no Belgium
Project ID:
2168305


Business Process Owner - Brussels, Remote

We are looking for an experienced Business Process Owner to join one of Europe's largest and fastest-growing clients in a progressive and innovative international team on a 6months + contract in Belgium.

Desirable Skills and Experience:

Tasks

  • Clearly identify the objectives of the processes in a charter: what do we want to achieve while doing this work. We stress this because the why-question tends to be absent in the current process of re-engineering assignments. Hence this is already a culture change.
  • Translate these objectives into measurable KPIs: the success of the to-be processes will be measured
  • Identify/model the as-is processes
  • Identify pain points in the as-is processes and substantiate this by means of figures
  • Define to-be processes and get agreements on these processes from all stakeholders
  • Identify actions to implement the changes and model them into a plan
  • Initiate and follow up the actions with the stakeholders
  • Identify IT requirements and communicate them to the IT feature managers
  • Report on progress and take corrective actions where and when required
  • Install KPI measurements in the process
  • Feed the necessary material to the change managers and trainers and testers
  • Test, training and organizational changes are not in scope. But the process engineer should deliver the required material (see point above)

Profile

  • A representative BPM certification is valued
  • Call centre experience is important but not mandatory. However, a proven experience with re-engineering operational processes is highly required
  • Pro-active: The candidate should not scare away from problems, but actively look for them in the current process. This requires a large degree of pro-active mentality
  • Strong-minded: the candidate can count on quite some resistance to change.
  • Analytical but pragmatic: the candidate should be able to quickly grasp complex processes and represent them in easy to understand visual representations. Knowledge of standard BPM and UML is required. Yet a pragmatic use of these modelling technics is also necessary.
  • Language: Proficiency in English is mandatory, Dutch or French optional

Apply Now to Avoid Disappointment - Interviews taking place soon.