Description
Service Transition Analyst X2, Birmingham, 6 months
Rate 300 per day Inside IR35/Umbrella
Duration: until 31/12/21
Vacancy open: 02/08/21
Deadline: 06/08/21
Interview: 12,13,16 August
Start date: 31/08
This role is responsible for accepting products, determining whether they are fit for purpose and assessing product readiness against agreed service acceptance criteria
A.To be accountable for the coordination of service transition activities across multiple projects, suppliers, service teams, Platforms and Products
B.To be responsible for managing service transition resources to support successful service delivery
C.To be responsible for managing the development of successful service transition plans for each project
D.To be accountable for providing recommendations to the go-live, early-life support and 'service acceptance stages
E.To be accountable for managing and ensuring that acceptance criteria are understood by the wider IT operations
F.To be responsible for the shaping and delivery of transition projects and programmes to individual business needs
G.To be accountable for managing the IT service and support capability and capacity ensuring adequate response times
H.To be accountable for managing governance and audit reporting, ensuring service standards are met for their specific service
I.Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies and procedures on EDI.
Skills: Continual service improvement. Ability to identify process optimisation opportunities and contribute to the implementation of proposed solutions. Problem management. Ability to proactively initiate and monitor actions to investigate patterns and trends to resolve problems, including consulting specialists where required. Ability to identify and apply appropriate solutions and assist with implementation of them as well as preventative measures.
Knowledge:
Knowledge of the digital economy, digital contexts and designs service that fit them, new technologies and their potential application.
Knowledge of IT Service Frameworks, Methodologies and best practice.
Knowledge of how to integrate multiple platforms
Type of experience:
Experience of managing service transitions and coordinating the capability and capacity from multiple teams and expert communities.
Experience of managing or supporting the implementation of efficient and beneficial business changes
Experience of producing reports to support the governance of service standards.
- SmartSourcing provides services as an Employment Agency and welcomes applications from all suitably qualified people regardless of age, race, religion, disability, age, gender or sexual orientation.