Description
We are looking for User researcher to work with a public sector client.
Requirements:
A user researcher is an expert practitioner, leading and aligning user research activities across several teams.
At this level, you will be expected to:
- Ensure that teams take a user-centered, evidence-based approach to service design and delivery
- Develop and assure good user research practice
Skills needed for this role
- Analysis and synthesis. You can help an organization adopt a wide range of analysis and synthesis techniques. You know how to help an organization continually assure, improve and innovate their practices to generate clear and valuable findings. (Relevant skill level: expert)
- Inclusive research. You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users. (Relevant skill level: practitioner)
- Research skills. You can help an organization adopt a wide range of user research methods. You can lead a community of practice to help an organization continually assure, improve and innovate their user research. (Relevant skill level: expert)
- Society and technology. You can help teams understand the ways that digital technology is changing user behavior, and the challenges and opportunities for design and delivery of government services. (Relevant skill level: practitioner)
- Strategic insight. You understand organizational goals and challenges. You can align research activities across teams to inform policy and proposition. (Relevant skill level: practitioner)
- Technical understanding. You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines. (Relevant skill level: practitioner)
- User-centered and agile practices. You understand and have experience of a range of user-centered practices. You can help inexperienced teams adopt user-centered practices and embed them into their agile workflow. You can advocate for user research and engage skeptical colleagues and stakeholders. (Relevant skill level: practitioner)
- Business understanding - An experience and understanding of UK Public sector especially UK Healthcare (desired) and GDS practices