Description
- As a modern company, our client manages to constantly develop further and break new ground
Project Manager (m/f/d)
Reference: -en
Start: 10/21
Duration: 3 MM
Main tasks:
- Development and execution of measures for sustainable increase of customer value, loyalty and base size through up- and cross-selling measures
- Development of a segment-based contact and offer approach
- Merge two brands on customer base level
- Implement optimal processes for customers and agents to unsure positive NPS impact
- Commercial lead of cross-divisional projects
- Campaign and project responsibility for existing customers, from the idea, conception, implementation to success control
- Ownership and steering of project and business relevant KPIs such us ARPU and upsell rate
- Proactive stakeholder management with all base management relevant channels
- You lead as or represent base management in companywide projects
- You work cross functionally to successfully execute projects and campaigns
- You present in front of and actively steer decision-making process with senior management
- You create innovative and effective initiatives in collaboration with relevant stakeholders
- You do a regular analysis and review of reporting and numbers and you are constantly looking for ways to improve them
Main qualifications
- Telecommunications (all products) experience in B2C is a must, ideally in a Marketing function and including previous experience in a cross brand migration
- Experience in Base/CRM/Customer Experience departments
- Advanced Microsoft office knowledge (primarily Excel and Powerpoint)
- Experience in leading cross functional projects is a must
- English or German is a must, any other CH relevant language is a plus
- Confident in presenting to Senior Management
- Customer centric thinking and decision making
- Nice to have: Swiss telco market knowledge and experience with an in-market-merger
Main advantages:
- A highly motivated team and an open way of communication
About us:
IT specialists hold all the cards: for its customers in industry and the public sector, Hays is looking for motivated employees who like looking at the bigger picture and growing with new challenges. We make sure that you benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Tamara Schächtele
Referencenumber:
Make contact:
Email: