Description
Knowledge Manager
Contract/Inside IR35
Corsham, Wiltshire
Are you someone who likes a challenge in your working environment as well as the role you are carrying out? Can you manage a varied work load and successfully deliver on all levels of Service Management? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to deliver a world class Knowledge Manager. If this is your world, this is your opportunity to shape it for the better.
Shape your world
We are seeking an experienced Knowledge Manager to be co-located on site working directly with the customer. This role is heavily collaborative with the both the Embedded staff and military personnel, you must be able to work within a team and have the autonomy to work independently when required. You will be working as part of a small Knowledge Management team to maintain a Knowledge Management System (KMS) supporting a broad and technically diverse product set in an extremely dynamic environment. You will be working both with the programme technical leads and the customer to produce/maintain and review relevant Knowledge Articles utilising a number of bespoke tools to ensure the integrity of the KMS is maintained. A robust review and authorisation process is followed to ensure that correct artefacts are produced, either as routine system management or as a result of a service outage. You will be included in a number of technical calls to assist and provide input as required.
Skills (Mandatory):
- Excellent communication skills (both verbal and written) especially when producing or reviewing KBA's. Attention to detail is key.
- ITIL v3 or v4.
- Reporting and the preparation of management information to inform localised Management and the wider FJ team of progress. This will include a skills Matrix of the FJ engineers co-located on site identifying any upskilling/courses they have undertaken along with a skills Matrix/training schedule for the military staff working onsite. Inserts into a Fujitsu Monthly Service Report recording all Knowledge Transfers undertaken within the reporting period.
- Working knowledge of Remedy.
Lorien Plc is acting as an Employment Business in relation to this vacancy.