Description
Venesky-Brown's client, a public sector organisation in Scotland, is currently looking to recruit 2 x Senior Service Designer for an initial 6 month contracts with the potential to extend on a rate of £650-£680/day (inside of IR35). Due to the current circumstances these roles will be remote based for the duration of the contract.Responsibilities:
-Support the design and implementation of services, strategies, and policies to ensure business requirements and user needs are being met.
-Advocate for inclusive, collaborative, user centred service design practices and embed them into service design and delivery.
-Advise on which service design tools and methods to use.
-Work with user researchers to understand and meet the needs of users across a variety of channels.
-Champion design for users for whom assisted digital and/or accessibility technologies are required to access a service.
-Facilitate co-design with design teams, citizens services users, and other stakeholders.
-Prototype and validate proposed design solutions using a variety of prototyping tools.
-Identify and understand constraints, communicate these and work within them (including challenging the validity of constraints where appropriate whilst ensuring standards are being met.)
-Make and guide on design decisions and communicate how decisions have been reached.
Essential Skills:
-Experience in a senior service designer role, designing and delivering a wide range of service design activities including: support team members to understand the value of design, negotiating design briefs and service developments, leading service design activates, and delivering service outcomes based on user, staff and organisational needs.
-Ability to choose and apply appropriate user-centred design methods (from data gathering, idea &concept generation, and prototyping) for different design life cycle phases and situations.
-Ability to communicate design approaches and insights effectively in such a way as to stimulate conversation and collaboration.
-Knowledge of other user centred design practices and experience of collaborating with them for service delivery.
-Promote the value of iterative design based on user feedback
-Enable the design process through the visual communication of ideas
If you would like to hear more about these opportunities, please get in touch.