Description
HR Manager Functional Applications - Remote
*Remote WFH*
English speaking
Accountable for build and provision of efficient End to End IT applications/platforms/solutions/services and related support activities for a domain of Human Resource (HR) Applications within the client.
1. Solutions
Accountable for building, maintaining, and delivering all IT solutions/services/platforms belonging to the domain of HR Applications. Accountable for and supervises reviews of Service Level Agreements (SLAs) and corresponding service monitoring/controlling metrics to identify rightsizing opportunities.
2. Delivery
Responsible for the End to End IT application/platform/solution/service delivery according to agreed SLAs, within budget, time and quality utilizing internal IT delivery units, the IT operations team members as well as external 3rd party service suppliers in a core and flex model. Provides full cost transparency and proactively enquires efficiency improvement opportunities.
Ensures effective interfaces between local/global IT teams for required IT activities.
3. Processes
Supports the installation, management, maintenance, and optimization of IT internal and cross-functional processes related to IT BUILD processes or IT RUN processes within HR Applications domain. Ensures proper decision making, commitment management and business engagement through steering committee participation.
4. Standards
Ensures work in the delivery domain is compliant with client IT Enterprise Architecture, the client IT Application Roadmap and any other applicable client Group Directives and client Group Guidelines, especially client IT Guidelines and Directive, which deal with IT service delivery.
5. Budget
Manages assigned budget effectively and delivers activities within agreed schedules and costs. Participates in the definition of costs and schedules.
6. Stakeholder Management
In concert with corresponding Function Management ensures satisfaction with IT services understanding their strategic and tactical needs, making sure actions are taken to close any gaps, and influencing stakeholder perceptions of the relevant IT services. In collaboration with Infrastructure manages relationships with stakeholders to update status, resolve issues, and manage expectations. (Stakeholders may be internal to IT or customers from the business.)
7. Incident, Change or Project
Support major incident and critical situation resolution incl. stakeholder communication (business, delivery, service desk). Support IT Problem Management to ensure ticket volume is managed and re-occurring defects are eliminated. Must be consulted and provides input and supports resolution for any incident, change or project which has, or might have, a major impact on the relevant IT services.
8. Strategy
If requested, participate in the definition of the client IT Strategy development by representing the aspects such as capabilities, good practices, and client available solutions, while understanding the relevant business, support-function, or technology domain. Contributes to the development of IT Enterprise Architecture (as required).
9. People leadership and development
Ensures (with HR Manager support) that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both client and the employee. Provide leadership to the IT Service Management Team(s) and applies skill and competency development standards to motivate, retain and reward team members
Please send your CV to Navaid Faiz, and call to discuss further.
We are an equal opportunities employment agency and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
We champion difference in the world of technology recruitment and work with clients who actively wish to diversify their talent force - ALL applicants welcome to apply.