Description
Senior Solutions Analyst
1 Year Contract
Based in Sunbury on Thames, Surrey - 3 days in the office, 2 days remote
Day rate up to £615PD Via Umbrella
Role Synopsis
This purpose of this role is predominately to support the innovation of P&C (People and Culture) technologies and platforms. The role needs to keep up to date of the exciting new features and products being offered by our SaaS providers and present opportunities to improve our existing process and technical landscape. You will be at the heart of an evolving technical landscape, gaining experience of HR technologies and processes, seeing first-hand how they can release creativity. It will be a fast-paced and challenging environment, with changing HR requirements, giving you insights and hands-on experience of cutting-edge functionality
Key Accountabilities
As an integral part of our solutions team the key accountabilities will be:- Provide innovative solutions to both current and future business challenges:
- Keep up to date with the core SaaS platform updates and the associated feature deployment roadmap with a view to recommending where can leverage new features
- Where applicable, participate in key SaaS platform user groups
- Benchmark People and Culture systems and processes against other users and make recommendations where we can improve our ways of working
- Support the wider solutions team by promoting innovative thinking and participating
Safeguarding the integrity of our solutions whilst championing innovation:
- Configure People and Culture systems to meet simple and complicated business requirements whilst ensuring that all standards, frameworks and best practices are closely adhered to.
- Ensure that platform configuration is tested through the mandated test cycles and processes and thereby ensuring no production defects
- Supporting with system patch activity and the ongoing release management process
- Support change management activity by working closely with the change management team and the services delivery teams
- Develop and present appropriate recommendations to stakeholders and run show and tell sessions
- Identify areas for process and system improvement - ensure that technology is embraced at all point if the process to deliver the most cost-effective service.
- Apply agile practices and principles to maximise business value and continuously improve the delivery of the right customer outcomes
Managing stakeholders, nurturing teams and developing enduring relationships:
- Work with the Global Solution and Experience owners, solution leads to ensure that the value that our client receives from its People and Culture platforms is maximised
- Maintain and Execute - mentor and coach the Junior Analysts to ensure that they deliver maximum value that is in service of the People and Culture priorities. Intercept issues when they occur and ensure that the service being offered by People and Culture continues to be delivered to a high standard.
Delivering value to our client and to our stakeholders leveraging proven analysis practices:
- Documenting and mapping of 'As Is' and 'To Be' operational processes including interviewing SMEs, conducting/contributing to workshops and gaining process approvals
- Responsible for ensuring that Business Requirements are fully developed and documented eg functional, non-functional and reporting requirements
- Ensure that the Business Requirements are analysed fully, with appropriate engagement from the business teams including the review of current processes and data sources
- Act as the central control point for business analysis activities including working with stakeholders, third parties, and technical teams, as appropriate
Essential Experience
Actively working to develop capability in line with the HR Capability Framework, with an equal blend of EQ, IQ and drive.
Technical Capability
A good level of knowledge of Microsoft Office products is expected
Problem solving skills demonstrated through experience
Numeracy & analytical thinking - able to quickly and effectively analyse data to provide business insights
Business Capability
Working experience of project and analysis techniques and supporting tools for requirement definition and documentation
Proven ability to engage with stakeholders across business and technology domains
Experience documenting requirements, use-cases, process engineering and process improvement.
The role requires excellent verbal and written communication skills
Leadership & EQ Capability
Acts with integrity - demonstrating the values and behaviours.
Inclusion and working together - proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
Group mind set - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
Calm under pressure and able to work in ambiguous environments.
Demonstrates curiosity, resilience and openness to new experiences.
Proven ability to integrate with cross functional teams
Excellent critical thinking, reasoning and analytical skills. Problem solving mind-set with attention to detail and accuracy.
A positive attitude, willingness to learn and continually striving to improve
Desirable
Experience of working with Human Resources applications
Functional experience of enterprise solution would be desirable and if needed training will be provided
Experience in a similar role working for a large-scale and complex organisation
Significant knowledge of analyst frameworks, business processes and business requirements methodologies
Excellent critical thinking, reasoning and analytical skills, possess an inquiring, problem solving mind-set with attention to detail and accuracy
Due to high volume we can only respond to applications that match the criteria