Description
Tank have been instructed by one of our clients to recruit for a 1st Line Support Engineer in Essex on a 12 month contract basis. The role will be 5 days a week on site so travel to office is essential. The role has been determined inside IR35 so you will have to operate via one of our preferred umbrella companies.
The primary objective of the 1st Line Service Desk Analyst is to provide a single point of contact between the services being provided and the users. Typically this will involve taking phone calls, handling e-mails and web queries whilst providing first class customer service to our customers in the education industry.
This role would suit individuals who have worked in Service, Hospitality or Retail based roles that is used to troubleshooting and general customer services. The ideal candidate would have excellent communication skills either face to face or over the phone.
Ideally you need to be located within commutable distance to the Essex office, as you will be working on site 5 days per week.
Skills & Experience:
- Computer literate and a confident user of Microsoft based programs
- Telephony experience in a Service Desk or Contact Centre environment
- Previous use of a Customer Relationship Management Software eg. Service Now would be ideal
- Previous work within a School and/or Educational Body would be ideal
- Have an eagerness to learn and develop new skills
- Great communicators in spoken and written English at all levels with an excellent telephone manner
- Capable of asking clear and concise questions in order to ascertain the exact details of a customer query
- Ability to work well under pressure and demonstrate a solid logical approach to problem solving
- Conscientious and self-motivated