Description
Role Title: Service Architect - Inside IR35
Location: Remote
Duration: 6 months
MUST HAVE SC FROM A PUBLIC ACCOUNT USED WITHIN THE LAST 12 MONTHS IDEALLY
Role Description:
Service Architect, Service architecture, Service Design/management, ITIL v3, service desk design, service tool design.
The objective of the Service Architect is to ensure that customers receive Service Design & Service Management processes which contractually and operationally meet their requirements. These deliverables are produced by the Service Architect in collaboration with other business units. The Service Architect is responsible for the design of Service Offerings and the Service Design and Implementation for customers.
The successful candidate will be responsible for the creation of the following components:
Service organisation design.
Service management process/procedure definition.
Customer engagement (to agree processes & interfaces).
Process work instruction.
Service desk design.
Service reporting design.
Service management tool design.
Service management/design proposals to customers.
Service management consultancy.
Change Requests for projects which require out of scope deliverables.
The Service Architect can be engaged during any of the following phases of the service life cycle, but is usually focused on Transition.
Essential Competencies
Commitment & Enthusiasm.
Flexible to travel.
In-depth Problem Solving skills.
Design & Innovation.
Knowledge of ITIL v3.
Service Design/Architecture experience.
Service Implementation background.
Service Management Tool Design & Specification experience