Description
Arrears Support AssociateStart Date: October 2022
Contract Length: 6 months + extension
Location: 100% Remote - Will only need to spend some time in the office at the beginning for the on boarding process.
Pay: 150€ - 200€ per day
I am working with a leading global consultancy that is looking for an Arrears Support Associate.The role holder will ensure that customers are contacted and the appropriate procedures are followed to minimise credit losses, whilst also supporting the achievement of the business objectives.
Key responsibilities
- Manage and effectively organise a portfolio of accounts via Case Management or Dialler files by pro-actively engaging with & contacting customers who are in arrears.
- Interact with customers and third party professional representatives in a way that embodies our customer ethos & values
- Negotiate to assist in obtaining a payment and/or an agreed arrangement
- Resolve customer queries/requests in conjunction with other departments.
- Keep up to date and adhere to departmental Policy and Procedures in an ever changing environment
Essential Skills & Experience
- Previous customer service/collections experience is essential (phone based advantageous)
- Strong IT Skills - Microsoft Office Applications
- Fluency in spoken & written English is a pre-requisite for the role
- Excellent verbal & written communication skills with the ability to manage difficult conversations
- Strong negotiation skills with a focus on reaching mutually agreeable solutions
- Highly motivated with an ability to work under pressure, to meet individual, team & dept. KPI`s and tight deadlines
- Ability to work within a team and collaboratively with colleagues
Desirable Qualifications, Skills & Experience
- APA/QFA
- An understanding of Mortgage & Consumer products