Description
Senior Service Desk Officer needed in Amsterdam
(Please note that we are looking for a Dutch speaker)
Responsible for:
- Providing 1st and 2nd Line support to the customer base (internal/external).
- Providing technical assistance to computer system users, and helping staff in the best possible use of IT systems and applications.
- Providing communication equipment accessibility for customer base.
- Following up on internal requests + ensuring customer satisfaction.
- Training new employees.
- Contributing to a joint result or solution, even if it concerns an issue of no direct personal interest.
- Working closely with business stakeholders at most critical moments.
- Setting goals and priorities, as well as indicating what time, actions and resources are needed to achieve this.
- Being focused on efficient and personal service to customers, both in and outside the organisation.
- Anticipating and researching customer needs and wishes.
- Thinking from the customer's perspective and being focused on customer satisfaction.
- Responding well to changing situations.
- Adapting his/her own behavioural style without losing sight of the original objective.
Skills/experience needed:
- Strong in Dutch and English, both written and verbal.
- 5+ years of relevant work experience and experience on platforms/systems/applications.
- Customer-focused attitude with strong communication skills.
- Excellent planning and organisational skills.
- Good stakeholder management skills and organisational sensitivity.
- Collaborative and flexible attitude with strong interpersonal- and communication skills to inspire user confidence.
- ITIL knowledge, Analytical skills and Comprehensive knowledge of internal systems (TOP desk).
- Some experience in coaching and in mentoring others.
- Good knowledge of office automation (hardware + software).
I'm hiring fast. Don't delay - send your CV to (see below), give me a call right away!
Kind regards,
Tony Sleper | Enterprise Account Manager
(see below)
Darwin Recruitment
Darwin Recruitment is acting as an Employment Business in relation to this vacancy.