Description
Service Delivery Manager - DV Cleared - Lincolnshire - £600
You will join a global IT consultancy who are delivering digital transformation to a central government agency. You will work as part of a team of people supporting the hosting infrastructure.
This is a key and influential role helping to deliver a number of critical operational systems.
Key duties and responsibilities:
+ Liaise with senior customers to manage and deliver contractual obligations (such as break fix contract and license management).
+ Provide an escalation point for customers and end users with regard to service and contractual concerns.
+ Generate and deliver service reports utilising a variety of common applications eg Excel, PowerPoint, Visio, and Project.
+ Provide effective budget management within the constraints of a project/contract.
Required skills for this role:
+ Suitable qualifications in IT Service Delivery, minimum ITIL Foundation level
+ Suitable qualifications in Project Management, Agile and/or Waterfall (APMP, Prince2, SAFe etc)
+ Detailed understanding and experience in the use of IT service management principles.
+ Detailed understanding and experience in the use of asset and configuration management processes and principles.
+ Ability to analyse current processes to identify and advise on opportunities for improvement and optimisation.
+ Good understanding and experience of project management principles (agile and waterfall).
+ Good understanding of service management principles.
+ Able to generate and deliver service reports utilising a variety of common applications eg Excel, PowerPoint, Visio, and Project.
+ Good understanding of current IT service management tools eg BMC, Helix, and ITSM.
+ Understanding of core technical concepts and ability to apply them.
Service Delivery Manager - DV Cleared - Lincolnshire - £600