Description
Role: Senior Data Insights Manager
Location: Hybrid - London or Milton Keynes (2 days/week on site)
IR35: Inside
Rate: £460/day (Umbrella)
Duration: 6 months
Security Clearance: Active SC & UK Nationality essential
Minimum Requirement:
- Must have experience of Service Now and IT Service Management Tooling
- Ability to use data to identify Trends and make recommendations and forecasts for Senior Leadership Team
- Strong stakeholder management & communication skills to senior level
The Senior Data Insights Manager will have line management responsibilities, including:
- Oversight of direct reports and line management duties throughout their team
- Managing team prioritisation and utilisation.
- Leading recruitment within the Data Insights team.
- Demonstrating role model values of diversity and inclusion, leadership and embracing change within the team, engaging and maintaining the commitment of staff.
- Developing a supporting environment for staff, promoting a culture of constructive feedback, learning, development and flexible working.
- Building an open and collaborative culture within the Data Insights team.
The Senior Data Insights Manager is responsible for:
- Overseeing the development and maintenance of Data Insights processes, policies, procedures.
- Overseeing curation of the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance.
- Supporting Product Teams to build Service Models which will feed into the wider Data Model.
- Providing SME support to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates.
- Providing data analysis for quarterly strategic roadmaps and Policies, including the identification of sustainability improvement opportunities for inclusion within ITSM and IDD strategies and policies.
- Providing timely reports up to the Head of Service Insights and Improvement and other leadership via weekly governance forums or as required.
- Attending Sustainability meetings and submitting STAR reports within compliant timeframes.
- Supporting the Data Protection Officer through ensuring alignment to GDPR and other data protection standards, attending Security Forums to seek approvals as required.
- Identifying use cases and requirements from senior leadership to develop relevant management information.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve the efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.
The Data Insights Manager is responsible for:
- Developing and maintaining Data Insights processes, policies, procedures.
- Curating the ITSM Data Model, ensuring that data is of an appropriate quality, coherence and relevance.
- Working with Product Teams to build Service Models and databases which will feed into the wider Data Model.
- Supporting Product Teams and ITSM Capabilities to use the Data Model for Data Insights and service reporting via best practice, tools and templates.
- Providing support and guidance to Product Teams and ITSM Capabilities in using the Data Model for Data Insights and service reporting via best practices, tools and templates.
- Supporting in data analysis to support the development of strategic roadmaps and Policies including sustainability agendas.
- Supporting Sustainability meetings and the submission of STAR reports
- Signposting the IT Service Management organisation to Data Insights best practice, tools and templates.
- Proactively focusing on continuous improvement of self and service, working with others to improve the user experience, simplify processes and improve efficiency of IT Services to enable the Government's diplomatic, development and consular work around the world.
We are looking for someone with strong technical skills and a proven track record of leading Data Insights functions, who can demonstrate the skills outlined in the Lead Performance Analyst role-level, in particular:
- Communicating Analysis and Insight (relevant skill level: expert)
- Performance Measurement (relevant skill level: expert)
- User Centred Analysis (relevant skill level: expert)
- Understanding Constraints (relevant skill level: expert)
- Must have experience of Service Now and IT Service Management Tooling
- Ability to use data to identify Trends and make recommendations and forecasts for Senior Leadership Team
- Strong stakeholder management & communication skills to senior level
To apply for this role please submit your latest CV or contact Aspect Resources.