Description
Spring Technology is recruiting for an experienced infrastructure engineer on behalf of a global international client. You will have considerable experience providing 3rd/4th level support of Citrix platforms, Windows Server and Active Directory, all while providing user support for an international company.
Job Purpose:
- Implement and own the Application Lifecycle for a solution
- Ensure the consolidation, technological innovation, evolution and compatibility across IM of solutions
- Ensure that processes are constantly reviewed, improved and harmonized
- Ensure consistent deployment of global workplace, communication and infrastructure solution within the business
- Ensure level 2 support as required for the responsible solution area
- Follow Company Security Policies
Main Tasks & Responsibilities:
- Act as the system design authority for Citrix Legacy environments and Global Citrix XenApp 6.5 platform; own the tools required to support solution and manage solution according to demand.
- Provide 3rd/4th level support for Citrix platform and related components.
- Manage problem tickets and change requests for Citrix platforms, associated login scripts/group policies and hosted applications.
- Coordinate platform changes with local IM Production and SDM (business application owner) teams.
- Guarantee all work is compliant with internal and external audit requirements and complies with financial and legislative requirements (eg statutory, reporting, tax)
- Define solutions according to the agreed SLAs and ensure that the solutions are technically robust and fit for purpose.
- Define and set OLAs as required to build and operate the solution; own the continuous improvement of solutions
- Work with the team to ensure the solutions are fully integrated and designed according to specifications and group standard
- Use continual improvement processes based on strong management information to drive service improvement
- Take into account future requirements from IM quality management covering end-user feedback
- Ensure the solution and underlying services are properly described in solution, service and product catalogue
- Contribute to the development of business cases through the provision of solution options, indicative costs and work effort estimates
Management Responsibilities & Decision Power
- Design approach and creation of function, non-functional and technical design details in alignment with architecture
- Release upgrade cycle for a solution
Professional & Leadership Experience:
- Strong 3rd/4th level support of Citrix platforms: Citrix XenApp
- Strong 3rd/4th level support of RDS Windows Server .
- Experience of Citrix/RDS platform design/management/governance.
- Experience of Active Directory administration and Group Policy management.
- Knowledge of Scripting tools: VB/KiX/Powershell.
- Knowledge of McAfee antivirus and encryption, or similar tools.
- Excellent communication, meeting and presentation skills.
- Strong organisation and time management skills.
- Experience in working in a Global Company.
Education & Training:
- University degree preferably in a business or technical subject or any comparable education.
- ITIL 3 certification
- Project management education and experience a plus
- Up to date technical certification for required technologies.
Minimum Requirements:
- Willingness and ability to travel
- Good to excellent command of English.
- Any additional language is an advantage especially French, Spanish, German, Italian or Japanese
This is an excellent opportunity to work with a leading blue chip company. Please reply with your rate and latest CV for more details.
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.