Description
Success Factors Solution Architect and Pre Sales Consultant, Spain.
As market leader in enterprise application software, our client; one of the largest Global IT service providers, helps companies of all sizes and industries run better. From Back Office to boardroom, warehouse to storefront, desktop to mobile device - they empower people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
The Solutions Advisor Senior Specialist role is a client-facing resource for Premium enterprise level accounts delivering support account management and technical support. The role encompasses ongoing technical support/guidance, business strategy and transformation consultation, and overall account management and oversight.
As a customer advocate, the Solutions Advisor is the client's Primary Point of Contact responsible for orchestrating all support activity within Success Factors/SAP to deliver a superior client experience.
Expectation and Tasks
- Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs and tracking account activity
- Act as subject matter expert with respect to the customers use of the Success Factors solution
- Understand and explain features and benefits of the product line as it relates to customer needs.
- Understand the customer's technical environment including key configuration elements and drive technical escalations and coordinate key resources in the escalation process