Description
Job DescriptionRole Summary:
Workstation and Microsoft Tools Support analyst is in charge of the second level of support.
He handles incidents related to workstation, printers, software packages, Microsoft patches…
He acts as second line between the service desk and the problem management team.
Key Responsibilities / Deliverables:
Resolve known errors incidents related to workstation, printers, software packages, Microsoft patches.
Escalate unknown issues or problems to the problem management team
Document solutions that can be delegated to the service desk
Support on application source control: missing files/mirror updates…
Organize information sessions with the service desk in order to transfer technical knowledge on new projects or changes.
Create, support, configure the Windows printer queues
Offer support on Workstation antivirus: Symantec End Point
Knowledge, Skills and Experience:
- Strong knowledge on Windows Seven Configuration and Support
- Good knowledge of principles of application's deployment
- Good analytical and questioning skills.
Specific skills requested:
- Windows Seven OS support level 2
- Outlook 2010 and Lync 2010 client support level 2
- Printer management - server and workstations sides - Canon - Uniflow - HP - Zebra….
- Lotus Notes account management
- Lotus Notes Applications and server support
Education, Qualifications:
- Minimum 3 years of Service Desk experience or in a similar position
- Microsoft certified IT professional Windows 7 is a plus
- ITIL v3 Foundations certified is a plus
- Strong affinity with IT evolutions
- Fluent in English
Full-time and long-term mission
Interested?
Send your CV to Filipe de Sousa by email or call for more information