Description
We are looking for a First/Second Line IT Support Specialist for our clients in Luxembourg
Must have's:
- Very good skills in all of the MS Office applications incl.MAC IOS, ANDROID
- ITIL V3 Foundation Certified
Experience:
- 1 to 3 years of relevant professional experience for the Junior position
- More than 3 years of relevant professional experience for the Senior position
Language and communication skills:
- Fluent in both English/French both written and oral
- Part of the consultants needs to be fluent in German both written and oral as well
- Very good communication skills
Tasks:
- Service desk agent, incident agent and analyst, problem agent and analyst
- Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate
- First and second-line support: remote and on-site support
- Recording & tracking incident information
- Recording & tracking Problem information
- Participating in reconfiguration/installation of PC environment
- Documenting operational support procedures
- Drafting technical content for knowledge database
- IT support specialist must be able to perform all tasks of a service desk operator
- Testing and administration of applications
- Liaising with system administration and database administration for execution of administration tasks