Description
Functional/Business Analyst
Location: Brussels, Belgium
Duration: 3 + Months (Plus extensions)
Trilingual language skills required: = Dutch, French and English
Experience
- Worked in different projects or environments
- Experience as Functional analyst, Business analyst or similar
- Strong experience in projects involving Contact Centre applications and organisations
- Experience in projects involving knowledge management applications
- Knowledge of different analysis techniques (Use cases, scenario building, ...)
- Knowledge of different notations and methodologies BPMN, UML,
- Broad experience with different kind of technologies, including relational databases
- Experience with data cleaning
Skills/Competencies/Attributes
- Strong IT affinity
- Good communicator (including external parties)
- Methodical, thorough and detail oriented working approach
- Diplomatic and patient in dealing with people.
- Pro-active mind-set, strong problem solving techniques, hands-on, organized
- Flexibility in work schedule and execution of tasks
- Stress resistant
- Able to chase information and people
- Able to build consensus between different stakeholders and user groups
Leadership Framework
- Know Yourself (D)
- Insight (D)
- Service Orientation (HD)
- Curiosity (HD)
- Courage (D)
- Results Focus (HD)
- Initiative (HD)
- Innovation/Renovation (HD)
- Proactive Cooperation (HD)
- Impact/Convincing Others (D)
- Leading People (S)
- Developing People (D)
- Practice What You Preach (D)
S=Standard, D= Developed, HD= Highly Developed