Description
JOB DESCRIPTION
Function: Customer Services and Technology
Job Title: Customer Technical Solutions Manager - Data Centre and Networks
Reports to: Head of Data Centre, Security and Customer Solutions
Location: Isle of Man Business Park, Cooil Road, Braddan, IoM
Working on a range of customer opportunities which include solutions comprising of Data Centre Infrastructure, Storage, Virtualization, Unified Communications/Collaboration, and Advanced Networking for mid-sized and large clients.
We are seeking a Presales Systems Engineer to partner with Sales in a pre-sales technical role, showcasing solutions, setting up demonstrations and explaining features and benefits to customers-and designing and configuring products to meet specific customer needs. In additional to technological aptitude, and the ability to learn quickly and stay current, the ideal candidate's interpersonal, presentation and troubleshooting skills evoke passion and confidence.
The right candidate will have subject matter expertise and experience in some or all of Voice, LAN, WAN, Storage (NetApp, Nimble, EMC etc) and Data Centre Infrastructure solutions with focus on Cisco Data Center (UCS, Nexus), virtualization, Cisco Call Manager plus significant exposure to Security.
The candidate will:
Demonstrate up-to-date knowledge on relevant competitive solutions, products and services.
Provide technical and sales support for accounts and perform technical presentations for customers, partners and prospects.
Assist with the development of formal sales plans and proposals for assigned opportunities.
Actively participate as a specialist on assigned Virtual Team and provides consultative support in their area of specialization to other Systems Engineers.
Specific Technical Skills
The candidate should have sound knowledge in Networks, Data Centre Virtualisation, Security and Collaboration. Cisco product experience or relevant experience in key competitor offerings in technology area of emphasis required. Pre-Sales experience required.
Typically requires BS/BA or equivalent. CCNA, CCNP required and CCIE certification is highly desirable and/or preferred,
Strong Technical Skills, Consulting and more importantly Pre-Sales experience in Data Networking (Routing, Switching) with additional expertise in one or more of the following:
Security, Collaboration (IP Telephony, Unified Communication, Contact Center, Video), Wireless, Datacenter (UCS, Nexus)
In-depth knowledge of baseline SE skills and in-depth knowledge in at least one area of specialization.
Knowledge of relevant solutions sets, product line specifications, performance criteria and applications.
Competitive knowledge (in their area of specialization) including solution, technology and product offerings.
Understanding and conversant about company, competitors, technologies, solutions, product strengths, weaknesses, opportunities and threats.
Excellent written and verbal communication, listening, negotiation and presentation skills.
Ability to work effectively, add value as a team member and assume a leadership role for the team.
Demonstrated technical knowledge and consultative skills.